Ultimate Customer Service Culture
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David Reed, President of Customer Centered Consulting Group, Inc.

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David Reed brings a unique combination of an engineering education, real world experience, and entertaining presentation skills to each client engagement.  Obtaining degrees in Chemical Engineering and Computer Science from Texas A&M University provided the technical, process minded approach to reviewing work processes; although his wife calls him “a weird engineer” because David has always enjoyed the people side of business.

David served with Andersen Consulting, Exxon, and in senior leadership roles with several smaller companies.  His last stop prior to starting his own business was with Walt Disney World in Orlando to see behind the scenes how one of the leaders in service operate.

Since starting Customer Centered Consulting Group, Inc. in 1999, David has provided business consulting, training, and speaking services for a wide variety of companies including the following:
  • State Farm Insurance
  • AT&T
  • Toshiba
  • Halliburton
  • O’Reilly Auto Parts
  • Concentra
  • CareNow
  • Steelcase
  • Eckerd Youth Alternatives
  • Crosstex Energy
  • Valencia Community College Foundation
  • City of Missouri City
  • National Motor Club / Coach-Net
  • Hanley Group Capital
  • The Holy Land Experience
  • Florida’s Department of Children & Families
  • Essel Propack
  • Miller Vein
David is the author of four easy-read customer service books titled Monday Morning Customer Service, Business Meets the Bible: Customer Service, A Culture of Service, and Service Where it Counts.   He lives in Frisco, Texas with his wife and two children.